Refund policy

Kansiy Floral — Refund & Return Policy

Last updated: October 2026

At Kansiy Floral, we pride ourselves on delivering fresh, high-quality floral arrangements. Because flowers and plants are fresh, perishable items, specific terms apply to returns, cancellations, and refunds.

1. Cancellations & Order Changes

  • Notice Period: You may request to amend or cancel an order by contacting us at least 2 working days before the scheduled delivery date.

  • Perishable Goods Exception: Under UK consumer regulations, the standard 14-day right to cancel does not apply to perishable goods (fresh flowers/plants) or bespoke arrangements once preparation or dispatch has begun.

  • Late Cancellations: If preparation or sourcing for your order has already begun, we may be unable to cancel or may deduct non-recoverable costs from any refund.

2. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or noticeably different from what you ordered:

  • Contact Us: Please report the issue within 24 hours of delivery.

  • Details Required: Email us at Kansiyflorals@gmail.com with your Order Number, a description of the problem, and clear photographs of the affected items.

  • Remedies: Upon reviewing the issue, we will offer an appropriate solution, such as a replacement delivery, partial refund, or full refund.

3. Exceptions & Conditions

  • Refunds or replacements are not provided for deterioration caused by improper flower care or failure to follow supplied care instructions.

  • We are not liable for delivery delays or failures resulting from inaccurate or incomplete address details supplied at checkout.

4. Contact Details

  • Email: Kansiyflorals@gmail.com

  • Phone: +44 (0)7949 953 060

  • Address: Studio 3, Ground Floor, L.J. Works, 1-7 Gastineau Yard, London, SW9 7FA